Intent Gap Diagnostic
$1,500 · 5 business days · no internal access required
I walk your customer experience the way an outsider does: search, help, community, self-service, knowledge, AI, communication, and escalation.
You receive:
- A recorded walkthrough
- An intent gap map
- A routing diagnosis
- A prioritized fix list across the ecosystem
This is the fastest way to see where momentum dies and what it is costing you.
For deeper work I take a small number of fractional engagements focused on building and owning the experience layer.
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