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Bee Gagliardi

Who owns your customer experience?

Nobody. That's the problem.

Five teams. Five tools. Zero coordination. Now everyone's racing to bolt AI onto this mess.

They're about to automate chaos.

I build the layer they skipped. Turning friction into flywheels.

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Build

  • I've built the systems you're trying to fix. 20 years as an engineer and security researcher. I don't hand you a deck and wish you luck. I hand you the spec, the data model, and a working prototype.
  • Your CX is one system pretending to be five. Community. Knowledge. Support. Product feedback. AI. I build the pipe that connects them — so one customer question makes everything smarter, not just one inbox emptier.
  • AI won't save broken foundations. Everyone wants the AI layer. Nobody wants to fix what's underneath. I build the knowledge infrastructure first. So your AI is trustworthy — not just fast.
"You don't rise to the level of your growth goals. You fall to the level of your customer experience systems."

Collaborate

  • • Fractional & Advisory — Friction audits, AI architecture, cross-functional wiring. I hand off working prototypes—not slide decks to decode.
  • • Full-time — I own the system end-to-end. Deep enough to unblock engineers, smart enough to stay out of their way.
  • • Quick call — 30 minutes to point you in the right direction. Reach out.

Connect