I build AI-powered customer experience infrastructure—the platforms that make support, success, and product work together at scale.

For 20 years, I built products. Broke them. Fixed them. Secured them. Shared them. One pattern emerged: customer experience wins every time.

"You don't rise to the level of your growth goals. You fall to the level of your customer experience systems."

I build the systems that help entire customer orgs scale.

Intelligent routing. Self-service layers. Human-AI handoff orchestration. Journey systems that turn friction signals into upstream fixes.

Writing

How I Work

• • Fractional & Advisory — I partner with companies on CX platform strategy, architecture, and implementation. Recent engagements: friction audits, AI/self-service infrastructure builds, and cross-functional operating system installs.
• • Full-Time — I take on platform architecture roles where I own the system end-to-end. If you're building something ambitious and need someone who can both design and ship, let's talk.
• • Quick Conversations — Sometimes you just need 30 minutes with someone who's seen the problem before. Reach out—happy to point you in the right direction.

Connect

• • Follow me on X and LinkedIn.
• • Get Hive Five. My weekly newsletter on tech, security, and systems thinking.
• • Shoot me an email hi@beegagliardi.com.